Data We Collect and Why We Use It
When you register, we collect your name, email address, mobile number and date of birth to verify your account. If you deposit using bKash, Nagad or Rocket, we log the transaction reference and wallet number associated with that transfer — we do not store your mobile
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banking PIN or full wallet credentials. Device identifiers and browser session data are recorded to maintain your login state across mobile and desktop. We may also collect your IP address to assess which regions are eligible under local law. We use this data to process your
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deposits and withdrawals, respond to account queries through our support channel, and detect unusual activity on your wallet. We do not sell your personal data to third parties. Where we share data with payment processors like the networks behind bKash, Nagad and Rocket, that sharing is
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limited strictly to completing your transaction. Data is retained for as long as your account remains active and for a further period required by applicable record-keeping obligations. You can request a copy of the data we hold on you at any time through the contact path
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listed in the support section of this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.